TERMS & CONDITIONS

These Terms & Conditions govern the use of the First Class Trading Company website and the purchase or supply of products and services provided by First Class Trading Company.

By using our website, submitting an enquiry, requesting a quotation, or placing an order with us, you acknowledge and agree to these terms.

About First Class Trading Company

First Class Trading Company is an industrial trading and supply company based in Sharjah, United Arab Emirates. We provide industrial equipment, machinery, material handling products, industrial oils and lubricants, construction equipment, steel and metal products, industrial tools, safety supplies, and related products to businesses and commercial customers.

Our website is intended primarily to provide information about our products, product categories, and supply capabilities and to facilitate business enquiries and quotation requests.

Product Information

We make reasonable efforts to ensure that product descriptions, specifications, images, dimensions, technical information, and other content published on our website are accurate and up to date.

However:

• Product images may be for illustrative purposes only.
•  Product specifications may vary depending on the manufacturer, model, configuration, or availability.
• Colours, dimensions, packaging, and other product details may differ from images displayed on the website.
• Product availability is subject to confirmation at the time of enquiry or order.
• We reserve the right to correct errors or update product information without prior notice.

Customers should confirm the required specifications, quantities, technical requirements, and intended application with our team before placing an order.

Quotations & Prices

All prices, quotations, and commercial offers provided by First Class Trading Company are subject to confirmation.

Unless otherwise stated in writing:

• A quotation does not constitute a final sale or binding order.
•  Quoted prices may be subject to product availability and supplier confirmation.
• Prices may change due to manufacturer pricing, exchange-rate fluctuations, transportation costs, customs duties, or other factors beyond our control.
• Applicable delivery, transportation, customs, installation, or other charges will be communicated where relevant.
•  A quotation may have a specified validity period, after which it may be revised or withdrawn.

The final price and commercial terms will be those confirmed in the official quotation, sales order, invoice, or other written agreement issued by First Class Trading Company.

Orders & Order Confirmation

An order is considered accepted only after confirmation by First Class Trading Company.

Depending on the nature of the product or supply requirement, we may request additional information before confirming an order, including:

• Product specifications
• Quantity requirements
•  Delivery location
• Technical requirements
• Business or company information
• Required documentation

We reserve the right to decline or cancel an order where the requested product is unavailable, discontinued, incorrectly specified, or cannot be supplied under the requested conditions.

Product Availability & Lead Times

Product availability and delivery lead times may vary depending on stock levels, supplier availability, manufacturing schedules, shipping, customs clearance, and other logistical factors.

Any delivery date or lead time provided by First Class Trading Company is an estimated timeframe unless expressly confirmed otherwise in writing.

We will make reasonable efforts to meet agreed delivery schedules but shall not be responsible for delays caused by circumstances outside our reasonable control.

Delivery & Inspection

Customers are responsible for providing accurate delivery information and ensuring that the delivery location is suitable for receiving the ordered products.

Upon delivery, customers should inspect the products for visible damage, missing items, or discrepancies and notify First Class Trading Company within a reasonable period if any issue is identified.

Where applicable, delivery documents, invoices, packing lists, or other relevant documentation may be required when reporting a delivery discrepancy.

Returns & Replacements

Returns or replacements are not automatically accepted for all products.

Any request for return or replacement must be submitted to First Class Trading Company and is subject to prior approval and assessment.

Where a return is approved:

•  The product should normally be unused and in its original condition and packaging.
•  The original invoice or relevant purchase documentation may be required.
• Products made to order, specially configured, customized, installed, or procured specifically for a customer may not be eligible for return.
• Products supplied by third-party manufacturers may be subject to the manufacturer’s own return and warranty conditions.
•  Transportation, collection, restocking, customs, or other applicable charges may apply depending on the circumstances.

Nothing in this section limits any rights that cannot legally be excluded under applicable UAE law.

Warranty

Where a product is supplied with a manufacturer’s or supplier’s warranty, the applicable warranty terms will be those provided by the relevant manufacturer or supplier.

Warranty coverage may vary depending on the product, manufacturer, model, application, installation, operating conditions, and maintenance requirements.

Unless otherwise confirmed in writing, warranty coverage does not necessarily include damage resulting from:

• Incorrect installation or operation
•  Misuse or negligence
• Unauthorized modification or repair
• Improper storage
• Normal wear and tear
• Use outside the manufacturer’s specified application
•  Failure to follow operating or maintenance instructions

Customers should retain the original invoice and relevant product documentation when making a warranty claim.

Industrial Equipment & Intended Use

Customers are responsible for ensuring that products and equipment purchased from First Class Trading Company are suitable for their intended application.

For machinery, equipment, tools, lubricants, safety products, and other technical products, customers should review the relevant technical specifications and manufacturer recommendations before use.

Where professional installation, commissioning, operation, or maintenance is required, customers are responsible for ensuring that such activities are carried out by appropriately qualified personnel unless installation or related services have been expressly included in the agreed quotation.

Compliance & Lawful Use

All products supplied by First Class Trading Company must be used in accordance with applicable laws, regulations, safety requirements, and manufacturer instructions.

Customers are solely responsible for ensuring that products purchased from us are used for lawful purposes and in accordance with applicable requirements governing their business, facility, industry, and intended application.

First Class Trading Company shall not be responsible for unauthorized, unsafe, or unlawful use of products or equipment by customers or third parties.

Website Use

The content of this website is provided for general business and informational purposes.

Users agree not to:

• Use the website for unlawful purposes.

• Attempt to gain unauthorized access to the website or its systems.

• Copy, reproduce, modify, or distribute website content without authorization.

• Misuse enquiry forms or other website functions.

• Submit false, misleading, or fraudulent information.

We reserve the right to restrict or terminate access to the website where misuse or unauthorized activity is identified.

Intellectual Property

Unless otherwise stated, the content of this website, including text, graphics, logos, images, page designs, and other materials, is the property of or is used with permission by First Class Trading Company and is protected by applicable intellectual property laws.

The FIRST CLASS TRADING COMPANY name, logo, branding, and associated visual materials may not be reproduced, copied, modified, or used for commercial purposes without prior written permission.

Third-party product names, trademarks, logos, and manufacturer information remain the property of their respective owners.

Website Availability & Accuracy

We aim to keep our website available and information accurate; however, we do not guarantee that the website will always be uninterrupted, error-free, or completely up to date.

We may modify, update, suspend, or discontinue any part of the website or its content without prior notice.

Limitation of Liability

To the extent permitted by applicable law, First Class Trading Company shall not be liable for indirect, incidental, consequential, or business losses arising from the use of our website or from delays, interruptions, or circumstances beyond our reasonable control.

Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation is not permitted under applicable law.

Force Majeure

First Class Trading Company shall not be responsible for failure or delay in performing its obligations where such failure or delay results from circumstances beyond our reasonable control.

Such circumstances may include, but are not limited to, natural disasters, fire, war, civil unrest, government restrictions, transportation disruptions, supply-chain interruptions, customs delays, strikes, shortages, or significant disruptions affecting suppliers or logistics providers.

Privacy

Any personal or business information submitted through this website, including information provided through enquiry or contact forms, will be handled in accordance with our Privacy Policy.

By submitting information through our website, you acknowledge that the information may be used for responding to enquiries, preparing quotations, providing requested services, and communicating with you regarding your business enquiry.

Changes to These Terms

First Class Trading Company reserves the right to update or modify these Terms & Conditions from time to time.

Any updated version will be published on this page with the applicable effective date.

We encourage visitors and customers to review this page periodically for any changes.

Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of the United Arab Emirates.

Any disputes arising in connection with these terms or our products and services shall be subject to the jurisdiction of the competent courts of the United Arab Emirates, unless otherwise agreed in writing or required by applicable law.

Contact Us

If you have any questions regarding these Terms & Conditions, our products, quotations, or supply services, please contact First Class Trading Company.

First Class Trading Company
Industrial Area No. 15
Sharjah, United Arab Emirates